Thank you for trusting and choosing wlyvax.xyz. To facilitate a smooth and convenient payment process, we provide detailed instructions below.

1. Payment Methods

We offer various payment methods for your convenience:

  • Bank Transfer:
    • Bank: [Bank Name]
    • Account Number: [Account Number]
    • Account Holder: [Account Holder’s Name]
    • Transfer Note: [Order ID or Customer Name]
  • E-Wallet Payments:
    • Momo Wallet: [Momo Wallet Number]
    • ZaloPay: [ZaloPay Wallet Number]
    • VNPAY: Supports direct QR Code payments via the app.
  • Credit/Debit Card Payments:
    • Visa, Mastercard, JCB.
    • Secure payment gateway: [Payment Gateway Name].
  • Cash on Delivery (COD):
    • Applicable for orders within urban areas.
    • Collection fee: [Fee amount if applicable].

2. Payment Steps

  • Step 1: Check your cart and confirm order details.
  • Step 2: Choose a suitable payment method.
  • Step 3: Make the payment as per the instructions for each method.
    • For bank transfers, please double-check all details before transferring.
    • For e-wallets, you can scan the QR code or enter the wallet number.
    • For credit cards, provide all necessary card information and confirm payment.
  • Step 4: Send payment confirmation (if required) via our email or hotline.
  • Step 5: Wait for system confirmation. Orders will be processed upon successful payment.

3. Refund Policy

  • Refund scenarios:
    • Faulty or misdescribed products.
    • Orders canceled before shipment.
    • Overpayments or transaction errors.
  • Refund timeline:
    • Depending on the initial payment method, refunds may take 3-7 business days.
  • Refund request process:
    • Contact support via email [support email] or hotline [hotline number].
    • Provide required details: Order ID, reason for the request, and recipient account information (if needed).

4. Payment Information Security

We are committed to protecting your personal and financial information:

  • Encryption security:
    • Credit/Debit card transactions are encrypted for safety.
  • No card information storage:
    • Your credit/debit card details are not stored in our system.
  • Trusted payment partners:
    • We partner with reputable payment gateways to ensure secure transactions.

5. Support Contact

If you encounter any issues regarding payments, please contact us via:

  • Support Email: [Support Email]
  • Hotline: [Hotline Number]
  • Live Chat: 24/7 support available on wlyvax.xyz.

We are delighted to serve you!