1. Introduction to Return Policy

At wlyvax.xyz, we are committed to providing you with an exceptional online shopping experience. If you are not satisfied with your purchase, we offer a clear and transparent return policy to ensure your rights are protected. This policy is designed to handle any issues promptly and conveniently.

2. Conditions for Returning Products

To be eligible for a return, the product must meet the following conditions:

  • Product condition: The product must remain intact, unused, and undamaged by the customer.
  • Packaging and labels: Original packaging, labels, and any included accessories must be retained.
  • Return request timeframe: Submit your return request within 7 days from the date of receipt.
  • Proof of purchase: Provide a receipt or proof of purchase from wlyvax.xyz.

3. Non-Returnable Cases

We do not accept returns under the following circumstances:

  • Products that have been used or damaged by the customer.
  • Products listed as non-returnable (clearly specified at the time of purchase).
  • Return requests submitted beyond the allowed timeframe.

4. Product Return Process

To return a product, please follow these steps:

  1. Contact customer service: Email admin@wlyvax.xyz or call our hotline to report the issue.
  2. Provide detailed information: Include your order number, product photos, and the reason for the return.
  3. Ship the product to our warehouse: After receiving instructions from us, carefully package the product and send it to the address provided.
  4. Inspection and processing: We will inspect the product within 3-5 business days of receipt.
  5. Refund or replacement: Once the product is confirmed eligible, you can choose a refund or a new replacement product.

5. Return Fees and Refunds

  • Shipping fees:
    • If the issue is on our side (e.g., wrong product, damaged during transit), we will cover the return shipping fees.
    • If the return is due to a change of mind, you will bear the shipping costs.
  • Refund timeframe: Refunds will be processed within 7-10 business days via your original payment method.

6. Important Notes

  • All return requests must follow the outlined process.
  • We encourage you to inspect the product immediately upon receipt to report any issues as early as possible.

7. Contact Support

If you have any questions about our return policy, please contact us via:

We are always ready to assist you!