Thank you for choosing WLYVAX.XYZ products. We are committed to providing high-quality products accompanied by professional warranty services. Please carefully read the information below to understand our warranty policy:

1. Products Covered by the Warranty Policy

The warranty policy applies to all products purchased directly from WLYVAX.XYZ or authorized distributors. The products must meet the following conditions:

  • Be genuine products within the warranty period.
  • Have a valid purchase receipt or proof of transaction.
  • Not fall under the category of products or issues that are not covered by the warranty.

2. Warranty Period

The warranty period is specified in the product description or the warranty card provided. Generally, the standard warranty period is from 6 months to 2 years from the date of purchase, depending on the product type.

3. Valid Warranty Conditions

To qualify for the warranty, products must meet the following conditions:

  • Defects caused by manufacturing issues.
  • Products have not been tampered with by third parties or repaired without authorization.
  • Accompanying accessories are intact and complete.
  • Warranty seals or barcodes on the products remain intact.

4. Cases Not Covered by the Warranty

The warranty does not apply in the following cases:

  • Damage caused by improper use or storage not in accordance with the instructions.
  • Defects due to external factors such as falls, explosions, natural disasters, or damp environments.
  • Products beyond the warranty period.
  • Customers fail to provide valid purchase receipts or relevant documents.
  • Products altered or repaired by unauthorized parties.

5. Warranty Process

We have simplified the warranty process to ensure convenience for customers:

Step 1: Contact WLYVAX.XYZ via email or hotline provided on the website to report the issue.

Step 2: Send the product to our warranty center as instructed. Please ensure the product is securely packaged.

Step 3: We will inspect and notify the results within 5-7 business days after receiving the product.

Step 4: If the product qualifies for the warranty, we will repair or replace it free of charge. If it does not qualify, we will provide detailed options for the customer.

6. Warranty Fees

Most manufacturing defects will be repaired or replaced free of charge within the warranty period. However, customers are responsible for the following costs:

  • Shipping fees for sending the product to the warranty center.
  • Additional costs if the defect is outside the scope of the warranty.

7. Warranty Processing Time

The standard warranty processing time is 7-15 business days, depending on the product’s condition and the complexity of the defect. We will inform customers of any delays.

8. WLYVAX.XYZ Commitments

We strive to provide the best experience for our customers with the following commitments:

  • Transparent and fair warranty rights.
  • Use of genuine parts for repairs.
  • Prompt responses and dedicated support throughout the warranty process.

9. Contact Us

If you have any questions about the warranty policy, please contact us via: